Bret DuBois
Technical go-to-market professional: three years at Apple resolving complex hardware/software issues at scale (300+ perfect NPS surveys, $150K+ in enterprise referrals), a year as a BDR at an AI SaaS company running technical discovery, and an independent networking practice. Builds and operates his own infrastructure: a multi-service AI agent stack (Docker, Python, PostgreSQL, Claude API), a broker-integrated futures trading system, and indoor-positioning hardware. CCNA and AWS Solutions Architect Associate in progress. Targeting Solutions Engineering and Technical Account Management roles at AI, cloud, and networking companies.
Experience
Business Development Representative · SpotHopper, SF Bay Area
- Ran technical discovery for an AI marketing platform, translating platform architecture into value narratives for non-technical buyers.
- Prioritized discovery quality over volume: ~50% qualified-to-booked conversion; consistently recognized by AEs for high-fit meetings that converted.
- Contributed to the team's highest closed-won revenue month (January 2026); director of BD requested I stay upon departure.
- Left to pursue SE/TAM roles directly: the org hired AEs externally with no internal promotion track.
Field Tech Sales Expert · Asurion, San Diego
- Delivered on-site technical support and device onboarding for mobile and smart-home products; resolved complex configuration and connectivity issues in unfamiliar environments.
- Exceeded sales quotas while maintaining high CSAT; coached new hires on troubleshooting workflows and consultative discovery.
Technical Expert (2 promotions) · Apple, San Mateo
- Diagnosed and resolved technical issues across iOS, macOS, hardware, and device ecosystems at high volume; maintained 300+ perfect Net Promoter Score surveys.
- Identified and referred high-value business customers to enterprise AEs, over $150K in verified lifetime revenue from a single referral.
- Trained and mentored teammates on advanced troubleshooting and customer communication.
Independent Network Technician / Consultant · Redwood City
- Design, deployment, and support of Ubiquiti UniFi networks (switching, APs, PoE, VLANs, remote access) for SMB and residential clients, full lifecycle from discovery to documented handoff.
Technical projects
- AI agent + trading automation stack: production multi-service stack on Ubuntu: Telegram-fronted assistant (Python, systemd, LLM fallback chain) plus a futures trading system that ingests real-time signals and executes through the ProjectX/TopstepX broker API with a full risk layer. PostgreSQL state, Docker Compose orchestration, paper and live modes.
- RoomTag: Wi-Fi-fingerprint indoor positioning: ESP32-C6 firmware, self-hosted FastAPI inference server (random forest + ONNX neural ensemble), iOS app, Home Assistant integration, OTA firmware releases via GitHub Actions.
- Home lab & remote access infrastructure: self-hosted Docker services (PostgreSQL, n8n, Open WebUI, CouchDB), Tailscale mesh VPN, monitored restic backups, KVM/libvirt VMs running Cisco Modeling Labs. Managed entirely via Linux CLI.
- Ubiquiti UniFi deployments: multiple SMB/residential installs: switching, APs, PoE, IP cameras, VLAN segmentation, remote access. Case study.
Education
- B.S. Cognitive Science, Specialization in Design & HCI: UC San Diego, June 2024. Relevant coursework: data structures & algorithms, OOP, databases, networking fundamentals, operating systems.
- A.S. Computer & Information Science: College of San Mateo, 2021.
Certifications & awards
- CCNA: in progress (self-study + Cisco Modeling Labs).
- AWS Certified Solutions Architect – Associate: in progress.
- Cloud Computing Fundamentals, IBM: 2024.
- Eagle Scout, Boy Scouts of America: 2018.
Skills
- Sales & GTM: consultative selling, technical discovery, value-based solutioning, objection handling, pipeline development, AE partnership, CRM.
- Technical: Linux, Docker, Bash, Python (pandas, numpy, sklearn), JavaScript/Next.js, SQL, PostgreSQL, REST APIs & webhooks, git, n8n, LLM tooling (Claude API, Ollama, prompt engineering).
- Networking: LAN/WAN, switching & routing, Ubiquiti UniFi, PoE, VLANs, Tailscale/SSH remote access, Wi-Fi troubleshooting, network design & deployment.
- Platforms: macOS, Windows, Linux, iOS, Android, Supabase, Docker Compose, KVM/libvirt.